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FORMAL COMPLAINT PROCEDURE
The Handler of a UKC Registered dog entered in a UKC licensed event has the right to make a formal complaint when a UKC rule or policy has been violated.
The sequence of filing a formal complaint is as follows:
1. All possible effort should be made to resolve the problem at the Club level, with the individuals involved at the time of the event, this is the simplest and best way to deal with a problem. Since all parties involved are present and the course of events is fresh in everyone’s mind.
The alleged rule violation/problem should be presented to the Hunt Chairperson. That person will assemble any Club officers present and any members of the Hunt Committee whose input they feel is necessary. If there is no Hunt Chairperson for this event, the alleged rule violation/problem should be presented to the Hunt Secretary.
2. If a situation cannot be resolved with the Hunt Committee and a formal complaint is made, it must be made on a Formal Complaint Form. Formal Complaint Forms are provided with the UKC License and sent to the Club along with the UKC Hunt Report Form and the HRC Hunt Report Form.
The UKC Formal Complaint Form is a three-part carbon- less form. The first page is to be sent to UKC The second page is to be retained by the Club for a period of at least one (1) year. The third page is to be retained by the person(s) making the complaint.
The Handler making the complaint must sign the formal complaint.
The Hunt Committee will consider no Formal Complaints after a period of 30 minutes has elapsed from the time all categories of hunt test results are given.
3. A meeting of the Hunt Committee and any Club officers must take place as soon as the UKC Formal Complaint Form is filled out by the individual(s) making the complaint.
After the meeting has been held and a decision reached, the Club must report the results and an explanation of the decision reached on the UKC Formal Complaint Form. The report must be signed by the Club’s officers and Hunt Chairperson, and include their phone numbers and the office title they hold. Send the UKC Formal Complaint Form along with the UKC Hunt Report Form to UKC’s Hunting Programs Department, 100 E Kilgore Rd., Kalamazoo MI 49002-5584.
4. Once a Formal Complaint is filed it can only be rescinded by the complainant until midnight the day of the event.
5. UKC will review the results of the meeting, and will either agree or disagree with the Club’s decision; however, UKC reserves unto itself, in its sole judgement and discretion, the right to make any corrections it deems necessary.
6. UKC and HRC will not consider the use of any electronic audio or video recording device(s) or recorded materials in the process of reviewing a formal complaint regarding a Judge’s decision.
7. The time limit and sequence must be strictly followed.
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Recent News At UKC
10/26/2011: News Release: UKC Announces Changes in Co-Ownership Registration Policy UNITED KENNEL CLUB, INC. NEWS RELEASE THE UNITED KENNEL CLUB ANNOUNCES CHANGES IN CO-OWNERSHIP REGISTRATION POLICY For more information, contact Angela Smith, asmith@ukcdogs.com or Tanya Raab; traab@ukcdogs.com KALAMAZOO, MI, Oct. 24, 2011 – In an effort to accommodate current ownership trends, and at the request of many of our... Read more here.
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